Many organizations send their agents for installations and repairs, regular maintenance, and professional services. However, when managing their field agents, 52% of organizations are still working things manually. Conducting a seamless and efficient organization-field management process and ensuring every business process is executed smoothly, especially in the services industry, is daunting. The Salesforce field service (SFS) app can smooth out organizing, scheduling, and dispatching the agents.
What is Salesforce Field Service?
Salesforce Field Service was previously known as Field Service Lightning (FSL). However, SFS is the new name, but its core purpose and value will remain the same. It is a solution for field service in salesforce. In simple terms, one can understand the management of job platforms with collaboration capabilities in real-time.
It was launched in the year 2016. Moreover, it acquired the market in no time and became one of the fastest-growing products in the salesforce stack. I was giving a hassle-free and streamlined experience to both the employee and the customer experience. Life becomes easy for everyone involved in the salesforce with Salesforce Field Service (SFS).
SFS provides valuable insight for higher work efficiency:
When a dispatcher sends a technician in the field to complete a particular job, they keep in mind to send the appropriate technician. An appropriate technician with the right set of skills, knowledge, and tools and the driving and service times is also considered.
Field Technicians have become smarter with the right technology and tools with real-time data available at their fingertips. Field technicians also clearly understand the work and the tools being asked to complete. Leadership teams access the data needed to improve operational processes and spot trends.
Since technicians arrive with the proper tools and skills to complete a job, the customers experience some hassle-free and smooth experiences. Due to technicians getting more brilliant, the resolution for the problems has become 48% faster.
What is a Gantt Chart?
When a person wants to know how neatly the collected data provides a holistic understanding and organizes into the operation at a glance, Gantt Chart helps. The employees in the business can focus on giving the best experiences to the clients of the business when the management of logistics is done via technology.
Scaling with Salesforce Field Service
Starting businesses must consider Salesforce Field Service (SFS) implementation since it is integral to any field service operation. Businesses must consider implementing SFS in their early stages because, in the long run, it is beneficial for expanding the businesses.
The best thing about SFS is that one can easily track and report on the aspects that matter the most to your business and achieve the business goals in terms of field service operations. This was all about the salesforce field service and how it benefits the businesses in the long run to make higher profits and to serve more excellent customer service experience.